管理者必须平衡运用5种观念,才能驾驭好自我、组织、情景、关系和变革。加拿大一家大公司的首席执行官最近抱怨说,他无法使工程技术人员像管理人员那样思考问题。这是一种普遍的抱怨,在这背后隐藏着一个不寻常的重要问题:像管理人员那样思考是什么意思? Managers must use five concepts in a balanced manner to master self, organization, situation, relationships, and change. The chief executive of a large Canadian company recently complained that he could not make engineering technicians think like managers. This is a common complaint. Behind this is an unusually important question: What does it mean to think like a manager?