在今日的商业环境中,战略和操作已不再能分开。各种处理重要信息、在全公司范围内实施结合的方法——特别是“企业资源规划”(ERP)的出现——提供了通过精湛的操作技术谋取竞争优势的极佳时机。作者描述了以往公司把董事会会议室的中枢人物同工作场所体力劳动者结合起来的方式。然而,他得出结论说,处于公司高层的人需要作出掌握操作复杂性的新的努力。 In today's business environment, strategy and operations no longer separate. A combination of processes that deal with important information and implement a company-wide approach - especially the emergence of Enterprise Resource Planning (ERP) - offers a great time to gain a competitive advantage through superb operational techniques. The authors describe the way in which past companies combined the central figure in the boardroom with manual workers in the workplace. However, he concluded that people at the top of the company needed to make new efforts to master the complexity of the operation.