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一、要在提高内在素质上下功夫文明单位创建活动是改善行业风气，提高服务质量的综合性社会系统工程，单位形象和人员素质最为重要，应放在创建工作首位。要通过开展以职业道德、职业责任、职业纪律、职业技能为主要内容的职业道德教育活动，使单位干部职工自觉使用礼貌用语，?
First, we must work hard to improve the intrinsic quality of civilized units to create activities to improve the industry atmosphere, improve service quality comprehensive social system project, the image of the unit and the quality of personnel is the most important, should be placed first in the creation. To carry out ethical and professional ethics, professional responsibility, professional discipline, occupation skills as the main content of professional ethics education activities, so that unit cadres and workers consciously use polite language,?