湖南省浏阳市社港镇的刘某打工多年,积蓄了一些资金,于是在长沙市开起了一家小吃店,但生意冷冷清清。开店一年多,刘某亏损万余元,无奈之下,只好将店子转让给了同镇的周某。周某接管后仍然搞小吃,然而生意却红红火火。同是一个地方,同是一个店铺,同样经营小吃,为何一家欢喜一家愁呢?刘某夫妇对于搞小吃并不内行,开店当初就有人提议他们先请厨师,然后慢慢跟着学。可是刘某认为小本经营请厨师划不来,坚持自己下厨。结果,由于做出来的小吃没有特色,品种少,食客难以挑到如意食品。而且,他们的食物分量随心所欲,时多时少,这样使食客敬而远之。再就是,刘某缺乏“微笑服务”意识,对待食客虽不是冷漠,但也不热情。另外,刘某的小吃店摆设杂乱无章,不注重卫生,这也是食客少 Liu Gang, Liuyang City, Hunan Province, working for many years, Liu some savings, so opened a snack bar in Changsha, but the business deserted. Shop more than a year, Liu loss of more than 10,000 yuan, desperation, had to transfer the store to the same town Zhou. Zhou take over snacks after taking over, but business is booming. The same is a place with the same shop, the same business snacks, why a happy family unhappy? Ryu and his wife for engaging in snacks is not expert, the shop was originally suggested that they first ask the chef, and then slowly learn. However, Liu think the small business chefs can not pray, insist on their own cooking. As a result, due to the snacks are not featured, less variety, diners difficult to pick the wishful food. Moreover, their food components arbitrary, sometimes more than less, so that diners at arm’s length. Then there is a lack of “smile service ” awareness, although not indifferent to treat diners, but not enthusiastic. In addition, Liu’s snack bar display disorganized, do not pay attention to health, which is less diners