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托马斯衡量用户满意度的十准则企业的基本任务是提供能满足用户需要的产品（包括服务）。满足用户需要也是质量管理的目标。质量管理工作首先必须从了解用户需要开始，并且及时掌握用户需求内容、需求的变化和用户的满意程度。那么怎样衡量用户满意程度呢？美国著名的管理...
Thomas’ ten criteria for measuring user satisfaction The company’s basic task is to provide products (including services) that meet the needs of users. Satisfying user needs is also the goal of quality management. The quality management work must first start with understanding the needs of users, and timely grasp the content of user needs, changes in requirements and user satisfaction. How to measure user satisfaction? American famous management...