高水平的服务人员是公共图书馆的最重要资源和首要财富。在知识经济时代,战略资源是人力资本;而人力资本又表现为人的能力与素质。在公共图书馆中,高水平工作人员应当拥有丰富的文献工作经验、有熟练的信息服务技能、有一定的学科专业知识、有善于思考创新的智慧,他们不仅是信息资源与用户之间的纽带和桥梁,还是专业知识库的建造者和维护者,更是高知识含量产品的设计者和生产者、操作者,而他们的创新精神和创新能力正是公共图书馆的内在发展动力。 A high level of service staff is the most important resource and primary asset of public libraries. In the era of knowledge economy, strategic resources are human capital; and human capital is manifested as human ability and quality. In public libraries, high-level staff should have rich experience in documentary work, skilled information service skills, certain subject expertise, and wisdom in thinking and innovating. They are not only the link between information resources and users And bridges, or builders and defenders of professional knowledge bases, are designers, producers and operators of high-content products, and their innovative spirit and innovative ability are the driving forces behind the development of public libraries.