笔者根据多年的工作实践,认为优化纳税服务很重要的一点是解决税务人员的心理认知问题,使税务干部从心里真正自愿尽心尽力地为纳税人服务,让纳税人在接受税务机关的服务之后,真正自觉遵从税收。所以我们提出要打造“全心”纳税服务,树立“用心去服务,服务到心里”的工作理念。“用心去服务,服务到心里”的工作理念,实际上是心理学知识在现代税收管理中的运用。现代社会,“心理”问题成了人们生活中 Based on years of work practice, the author believes that it is very important to optimize the tax service to solve the psychological problems of the tax officers so that tax cadres can truly and voluntarily serve the taxpayers voluntarily from their hearts and allow the taxpayers to accept the services of the tax authorities , Really consciously comply with the tax. Therefore, we propose to create “wholehearted ” tax service, establish “intentions to serve, serve to heart ” work philosophy. “Intentions to serve, service to the heart ” work philosophy, in fact, is the psychology of knowledge in modern tax management. In modern society, “psychological ” problem has become the people’s life