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目的了解PCO从业人员对教材的知识量、培训内容、授课方式、课时安排、个人期望、对老师的要求等的需求,为进一步改进教材的组织和使用以及教学效果的评估等提供依据,满足市场需求。方法对参加PCO职业培训的人员,发放问卷调查表,对回收的调查表进行统计分析。结果49.1%的人认为培训内容要以经验介绍为主;有51.0%的人认为教材的内容刚好合适;56.6%的人仍愿意接受传统的授课形式;45.3%的人希望能进行现场的实际操作;83.2%的人希望老师的授课能更生动,增加课堂的互动性;50.9%人希望能开展行业的继续教育;58.5%的人希望建立规范的培训基地;43.4%的人希望能通过网络的方式获得知识;75.5%的人想了解怎样应对客户的投诉和满足客户的合理要求。结论目前的职业培训市场需求大于供给。
OBJECTIVE To understand the demand of PCO practitioners for knowledge of teaching materials, training content, teaching methods, class schedule, personal expectations, requirements for teachers and so on, to provide basis for further improving the organization and use of teaching materials and evaluation of teaching effects to meet the needs of market demand. Methods For those who participated in the vocational training of PCO, questionnaires were distributed and the questionnaires collected were statistically analyzed. Results: 49.1% of the respondents think the content of the training should be based on experience; 51.0% of them think the content of the textbook is just right; 56.6% of them still prefer the traditional teaching methods; 45.3% ; 83.2% of them hope that the teaching of teachers will be more vivid and the classroom will be more interactive; 50.9% of them hope to carry on the continuous education in the industry; 58.5% want to establish a standardized training base; 43.4% Way to get knowledge; 75.5% of people want to know how to deal with customer complaints and to meet the reasonable requirements of customers. Conclusion The current demand for vocational training market is greater than the supply.