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本文对目前公共部门产品质量进行系统分析,借鉴企业工商管理学理论知识,提出公共部门质量存在生产垄断性、生产技术不确定性、产出难以计量及生产管理缺乏有效激励与约束机制等四种困境,并针对困境梳理出标杆机制、全面质量管理机制、业务流程重塑机制、ISO9000质量管理机制、使用者介入质量管理机制、市场机制等六种质量管理机制,旨在消除或弱化公共部门质量困境。
This paper systematically analyzes the current public sector product quality, draws on the theoretical knowledge of business management, proposed the existence of the public sector monopoly quality, production technology uncertainty, the output is difficult to measure and lack of effective incentive and restraint mechanisms of production management four And put forward six quality management mechanisms such as benchmarking mechanism, total quality management mechanism, business process reshaping mechanism, ISO9000 quality management mechanism, user intervention quality management mechanism and market mechanism to eliminate or weaken public sector quality Dilemma.