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一个营业员,要使顾客“进店愉快,离店满意,必须研究顾客心理,讲究服务艺术。一、如何接待不同性别的顾客顾客的性别不同,其选购物品的心理和要求也就不同,因此,必须针对男女顾客的不同特点,做好接待工作。 1.对男顾客的售货技巧。男顾客的特征一般是来去匆匆,选购目的明确,不太挑选,很少吹毛求疵;其心理要求是尽快买到所需商品,他最怕排队等候,最烦营业员磨磨蹭蹭。营业员语气重了,嗓门高了,行动慢了,都会使顾客产生不满。因此,对于男顾客,营业员应主动、
A salesperson must make the customer "enter the store happy, leave the store satisfaction, must study the customer psychology, pay attention to service arts. First, how to receive different genders of different customer genders, the psychological and requirements of their purchase items are different. , must be targeted at the different characteristics of male and female customers, do a good job of reception 1. The male customer sales skills.The characteristics of male customers are generally in a hurry to go, choose a clear purpose, do not choose, rarely nitpicking; As soon as he buys the goods he needs, he is most afraid of waiting in line, and the most annoying salesperson is grinds.The salesperson’s tone is too heavy, the tricks are high, and the action is slow, it will make the customer unhappy.Therefore, for male customers, the salesperson should take the initiative,