众所周知,我们烟草行业的直接服务对象是卷烟零售户,烟草行业,说白了也就是服务性行业。那么,我们要怎样为卷烟零售户提供高水平、个性化的服务呢?笔者认为,提高服务的质量,必须细心、耐心、真心地为零售客户服务。要细心服务服务要从细节出发,突出细节的引领作用。据了解,每一个在服务领域有着高端品质的企业都得 As we all know, our direct service to the tobacco industry is the retail cigarette industry, the tobacco industry, put it plainly that the service industry. So, how do we provide high-level, personalized service for cigarette retailers? The author believes that to improve the quality of service, we must be careful, patient and sincere for retail customer service. To carefully service the service from the details, highlighting the leading role of detail. It is understood that each has a high-end quality of service in the field of business have