服务意识是指酒店全体员工在工作交往中所体显的为对方提供热情、周到、主动服务的欲望和意识。即自觉主动做好服务工作的一种观念和愿望,发自服务人员的内心,它是服务人员的一种本能和习惯。具备良好的服务意识是酒店从业人员做好服务工作的前提条件,也是每个员工素质好坏的标志。 Service awareness refers to all the staff in the hotel in the work of contacts were shown for each other to provide passion, thoughtful, active service desire and awareness. That consciously take the initiative to do a good job of a concept and aspirations, from the service staff’s heart, it is a service personnel instinct and habit. Have a good sense of service is a prerequisite for hotel practitioners to do a good job of service, but also a sign of the quality of each employee.