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目的:本次探究将对常见的医患纠纷事故进行案例分析,旨在提高医院的服务水平。方法:本次实验选取了2015年6月-2015年12月在某院存在的36起医患纠纷事故,占比0.16%,并通过回顾性分析对医患纠纷的原因和解决方式进行统计分析。结果:在36起医患纠纷问题上,对12起医患纠纷进行了经济赔偿,24起医患纠纷能够在有效地沟通进行解决。且主要集中在医疗费用和医疗服务态度两个方面。结论:当出现医患纠纷事故时,需要积极地和患者及其家属进行沟通,以减少损害,提高护理治疗,改善服务态度,以患者实际需求的首要原则,减少由于主客观因素造成对患者病情的加重,减少医疗纠纷。
Objective: This study will conduct a case analysis of common medical disputes, aimed at improving the service level of the hospital. Methods: In this experiment, 36 doctor-patient disputes that occurred in a hospital from June 2015 to December 2015 were selected, accounting for 0.16% of the total. Patients were analyzed retrospectively to analyze the causes and solutions of medical disputes . Results: Of the 36 doctor-patient disputes, 12 medical and patient disputes were financially compensated and 24 medical and patient disputes were resolved through effective communication. And mainly in the two aspects of medical costs and medical service attitude. Conclusion: In the event of a medical dispute, there is a need to actively communicate with patients and their families to reduce harm, improve nursing care and improve service attitude. The primary principle of patients’ actual needs is to reduce the risk to the patient’s condition caused by subjective and objective factors The aggravating, reduce the medical dispute.