班组员工因视角、位置、个性等对企业、班组管理制度、管理方式有意见、抱怨是不可避免的。让所有人对所有事都满意显然是不可能的。有抱怨不是问题,但任由抱怨堆积、产生剧烈爆发就是一个问题了。所以,班组长要善于化解抱怨。下面是班组长化解抱怨的方法:1.倾听:当班组长发现班员有抱怨,而且这种抱怨已经影响到班组正常工作时,可以找一个单独的环境,让一个或几个班员无所顾及地进行抱 Team staff due to perspective, location, personality and other enterprises, team management system, management comments, complaints are inevitable. It is obviously impossible for everyone to be satisfied with everything. It’s not a problem to complain, but let’s complain about piling up and a violent explosion is a problem. Therefore, the team leader should be good at resolving complaints. The following is a team leader to resolve complaints: 1. Listen: When the team leader found the class complained, and this complaint has affected the team work, you can find a separate environment, so that one or a few classmates nothing Take care of the hug