为客观了解鞍山市公立医院向社会和广大群众提供的医疗服务质量和医德医风情况,公立医院管理局通过第三方开展患者满意度调查。旨在了解鞍山市公立医院的运行情况、分析存在的问题,研究解决的途径,为创造和谐医患关系,提升医院核心竞争力提供参考。1对象与方法1.1调查对象和内容调查对象为2014年15家公立医院门诊患者和已出院患者,门诊患者样本由调查员到医院门诊 In order to objectively understand the quality of medical service and medical ethics provided by Anshan Municipal Public Hospital to the public and the general public, the Public Hospital Authority conducted a survey of patient satisfaction through a third party. The purpose of this paper is to understand the operation of public hospitals in Anshan, analyze existing problems and ways to solve them, and provide reference for creating a harmonious relationship between doctors and patients and enhancing their core competitiveness. 1 Subjects and methods 1.1 The survey and content The survey was conducted in 15 public hospitals in 2014 outpatients and discharged patients, outpatient samples from the investigators to the hospital clinic